The Metrics of IT: Management by Measurement
What should be measured by an IT organization, and what should be reported against?
Underscored by the common adage ?If you can?t measure it, you can?t manage it,? the importance of the three Ms (metrics, monitoring, and measuring) is greater today than ever.
With greater emphasis on accountability and performance, the three Ms can't be ignored. What should be measured by an IT organization, and what should be reported against?
The art of metrics management that, once mastered, will help zero in on improvement in those areas that are the true indicators of business success while combing out the noise of extraneous data.